Case Study: Smiths Interconnect enhances product discovery and customer journeys with i3 Digital’s AI product agents

Smiths Interconnect launches AI product agents across 24/7 digital touchpoints with i3 Digital

Smiths Interconnect, a global leader in advanced connectivity solutions, faced the challenge of helping customers navigate its extensive and technically complex product portfolio across multiple critical sectors. To enhance product discovery and streamline the customer journey, they partnered with vendor i3 Digital to implement a suite of AI product agents.

i3 Digital designed and launched conversational, product-centric AI agents that were fully integrated into the Smiths Interconnect website. This solution enhanced user engagement, streamlined customer journeys by directing users to the right products faster, and provided the client with actionable insights through intelligent automation. The project successfully delivered a modern, AI-enhanced customer experience that supports both operational efficiency and strategic decision making for Smiths Interconnect.

Smiths Interconnect