Case Study: American Psychiatric Association Publishing launches an integrated eCommerce platform with i3 Digital

American Psychiatric Association Publishing launches an integrated eCommerce platform with i3 Digital for 38,500+ members

The American Psychiatric Association Publishing, a leading psychiatric publisher, required a new integrated eCommerce platform. They needed a technology partner to seamlessly connect their Salesforce CRM, Naviga Global publishing software, and a new Kentico-based eCommerce site via RESTful APIs. The challenge was to integrate these systems to deliver a customized platform with a seamless user experience, including Single Sign-On (SSO) for its global members.

i3 Digital was selected as the technology partner to implement the solution. Their team integrated the Salesforce CRM, Naviga Global platform, Kentico eCommerce engine, and Braintree payment services via APIs. The result was a highly customized and customer-centric eCommerce platform launched at www.appi.org. i3 Digital successfully delivered the integrated system, which provided a seamless experience for the association's members.

American Psychiatric Association Publishing