i2x B2B Case Studies & Customer Successes

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i2x transforms conversations by augmenting communication. Their AI-powered software is built with a purpose: create a future where humans and AI collaborate for the good of humanity. Within the next few years, integrated AI trainers for employees will drive the organization’s success. i2x has built one of the very first ones! They tailor their solution to individual customer's needs, leading to improved conversations with customers during every call.

Case Studies

Showing 4 i2x Customer Success Stories

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Increase of customer satisfaction rate (CSAT) by up to 30%

Significant increase of first call resolution rate (FCR) to over 90% and increase of training measures

The usage of positively influencing keywords is increased by 50%

Increase of employee satisfaction (eNPS) by up to 15%

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