Case Study: Global Automotive and Industrial Supplier achieves real-time track & trace and prevents product diversion with i-Sprint Innovations' AccessReal

Global automotive and industrial supplier enables track and trace capability in its supply chain

A global automotive and industrial supplier engaged i‑Sprint to solve widespread post‑factory product diversion and inventory visibility problems. The company lacked serialized product IDs, had no track‑and‑trace after ex‑factory, used inefficient warranty registration that required invoices, and could not capture customer data or reliably manage its loyalty points — challenges addressed with i‑Sprint’s AccessReal solution.

i‑Sprint customized AccessReal to introduce unique, serialized product IDs with parent/child tagging, enabling carton‑level scanning, individual product tracking, and pre‑assignment of shipments to distributors/territories for real‑time diversion detection. The solution also streamlined warranty activation (QR scan + invoice upload), captured customer data for direct marketing, and automated loyalty point awards, giving the supplier better inventory control, faster warranty claims, and improved visibility and control of its reward system.