Case Study: Workers’ Compensation Commission strengthens enforcement with i-Sight

Workers’ Compensation Commission strengthens enforcement with i-Sight

The Workers’ Compensation Commission needed a better way to manage investigations and enforcement after West Virginia consolidated its workers’ compensation oversight into a single Office of the Inspector General. With three offices using different reporting systems, manual processes and fragmented records made it difficult to track cases, follow up on time, and keep operations efficient. The commission turned to i-Sight case management software to modernize and centralize its workflow.

Using i-Sight, the Workers’ Compensation Commission automated case tracking, alerts, template letters, emails, and reporting so staff could document activity in one place and manage cases from start to finish. The result was improved coordination, stronger enforcement against insurance fraud, better monitoring of court-ordered restitution and repayments, and enhanced oversight for managers. i-Sight helped the commission streamline investigations and improve visibility across the entire process.

Workers Compensation Commission

Christopher A. Bailes

Director of Operations