Case Study: Underwriters Laboratories captures data and builds enforceable cases with i-Sight

Underwriters Laboratories captures data and builds enforceable cases with i-Sight

Underwriters Laboratories (UL) needed an efficient way to manage its growing volume of global counterfeiting investigations. Its team was struggling with scattered systems and paper-based processes, which made it difficult to organize case information, track progress, and produce the required legal documentation consistently. To address this, they turned to the investigation software from i-Sight.

By implementing i-Sight's web-based platform, UL centralized all case data, history, and documents, making them accessible to investigators and law enforcement worldwide. The solution provided templates for consistent reporting and automated alerts for timely action. As a result, the i-Sight software helped UL's team handle more cases without adding staff, significantly reduce the time spent finding information and generating documents, and close cases faster and more accurately.

Underwriters Laboratories

Judith Lykins

Manager