Case Study: USANA Health Sciences achieves streamlined workflow and stronger accountability with i-Sight case management software

Strong reporting provides insight into operations, trends and risks

USANA Health Sciences, a global manufacturer of supplements, skincare, and health foods, needed a better way to manage independent distributor compliance investigations. Its earlier systems offered limited tracking, weak visibility, and poor ownership, making it difficult to maintain accountability, confidentiality, and consistent case handling. USANA turned to i-Sight case management software to address these workflow and reporting challenges.

i-Sight implemented a customizable, guided workflow with notifications and reporting that helped USANA track everything in one place, improve oversight, and keep cases moving. The result was clearer processes, stronger accountability, better KPI visibility, and faster case resolution, with investigations closing within a four- to six-week window. USANA also reported less guesswork, improved user-friendliness, and a more organized way to manage confidential investigations with i-Sight.

USANA Health Sciences

Dallin Griffeth

Executive Director of Ethics and Education