Case Study: Prairie State College closes cases 89% faster with i-Sight case management software

Prairie State College closes cases 89 per cent faster with i-Sight Case Management Software

Prairie State College, a Chicago Heights community college serving 9,000 students, struggled to track and report on student and employee complaints, Title IX matters, investigations, and compliance. Without a single repository, staff relied on manual document retrieval, lost institutional knowledge when employees left, and had little visibility into trends or process effectiveness.

Prairie State College implemented i-Sight case management software to centralize case files, automate email capture, and improve reporting across departments. With i-Sight, response time for information requests fell from 10 days to 10 minutes, saving one to two weeks per month, and average case closure time dropped by 89% from 60–90 days to 7–10 days.

Prairie State College

Tiffany Brewer

Manager of Compliance and Effectiveness and Title IX Coordinator