Case Study: Prairie State College closes cases 89% faster with i-Sight case management software

Prairie State College closes cases 89% faster with i-Sight

Prairie State College, a two-year community college in Illinois, faced significant challenges in managing student and employee complaints and investigations. They lacked a centralized system, leading to lost institutional knowledge, manual and time-consuming document retrieval, and an inability to track trends. Seeking a solution, the college turned to the vendor i-Sight and implemented its Case IQ case management software.

i-Sight's Case IQ provided a configurable and secure platform that centralized all case information and correspondence. This solution delivered dramatic results for Prairie State College. The process for responding to information requests was reduced from 10 days to 10 minutes, saving up to two weeks per month. Most notably, the average time to close cases dropped by 89%, falling from 60-90 days down to just 7-10 days, while improved reporting allowed the team to identify trends and revise processes effectively.

Prairie State College