Case Study: NYC Health + Hospitals achieves faster, more secure case management with i-Sight

New York City Health + Hospitals/Correctional Health Services boosts efficiency and reduces risk with i-Sight Case Management Software

NYC Health + Hospitals’ Correctional Health Services needed a better way to manage patient complaints, requests, and compliance reporting across a high-volume environment. Its outdated Access database and paper-based process made it difficult to spot repeat issues, securely store case information, and respond quickly to FOIL requests. The team chose i-Sight case management software to replace spreadsheets and manual tracking.

With i-Sight, NYC Health + Hospitals implemented integrated web forms, email capture, reporting dashboards, and linked case tracking, then expanded the platform to PREA reporting, workplace violence, medication variance reporting, and incident tracking. The result was one system for all workflows, with responses available in minutes instead of hours or days; PREA reporting time was cut in half, patient relations case handling time dropped by two-thirds, and FOIL requests now take minutes to complete.

NYC Health + Hospitals

Ben Farber

Senior Associate Director for Planning and Analysis