Case Study: LA Metro achieves faster civil rights case management and reporting with i-Sight

Los Angeles Metro’s Office of Civil Rights streamlines case tracking and reduces information retrieval from days to minutes

LA Metro’s Office of Civil Rights handled discrimination, harassment, and affirmative action cases for a large and diverse transit system, but it was bogged down by spreadsheets, paper files, and scattered notes that made case information hard to access and slow to retrieve. The team needed a better way to manage a high volume of cases, support investigators, and respond quickly to internal, legal, and court information requests.

LA Metro implemented i-Sight, a centralized case management system that put all case details, documents, and workflows in one place. With i-Sight, investigators cut file organization time in half, report requests dropped from one hour to 15 minutes, and court requests went from several days to just 10 minutes to two hours; LA Metro also improved reporting, identified division-level trends, targeted training, and reduced lawsuit risk.

LA Metro

Jonaura Wisdom

Director, EEO & Civil Rights Compliance