Case Study: West Virginia Insurance Commission achieves streamlined multi-location fraud case management with i-Sight

i-Sight enables the West Virginia Insurance Commission to manage multiple cases across locations

The West Virginia Insurance Commission’s Fraud Division needed a modern way to manage a growing number of insurance fraud cases across multiple locations. Using i-Sight fraud investigation software, the team wanted better collaboration, easier case tracking, faster reporting, and stronger oversight than its manual, fragmented processes could provide.

i-Sight implemented a web-based case management solution with secure anytime access, customized workflow rules, and automatic alerts to keep supervisors informed and cases moving. As a result, the Commission improved fraud detection and prosecution support, produced written reports far faster and more accurately, and gained enhanced supervisory capabilities.

West Virginia Insurance Commission

Gary Griffith

West Virginia Insurance Commission