Case Study: BrickStreet Insurance achieves $3 million in fraud savings with i-Sight case management software

BrickStreet Insurance - Customer Case Study

BrickStreet Insurance, the workers’ compensation carrier in West Virginia, needed a better way to manage a high volume of fraud and abuse investigations across multiple regions. Before working with i-Sight case management software, investigators lacked a centralized system for case notes, documents, follow-up tasks, and reporting, making coordination and tracking difficult.

BrickStreet Insurance implemented i-Sight’s web-based case management platform to centralize case information, automate routing and notifications, and let investigators work from the field and sync later. With i-Sight, the SIU improved efficiency and response times, and in the first 14 months saved the company more than $3 million by stopping potentially fraudulent claims and benefits, helping keep premiums down.

BrickStreet Insurance

Lisa Prater, Manager

Special Investigation Unit