Case Study: Workers’ Compensation Commission strengthens enforcement with i-Sight

Automatic alerts ensure that no case is overlooked or ignored

WCC, the Workers’ Compensation Commission in West Virginia, needed a better way to manage a growing caseload after state reforms consolidated enforcement into a single office. The team needed to improve communication and collaboration across investigators, legal staff, and management, while maintaining a clear audit trail and ensuring no case steps were missed.

WCC implemented i-Sight case management software to centralize case information, automate alerts, and generate letters and emails at key workflow stages. With i-Sight, the commission improved reporting, oversight, and efficiency, reduced duplication of effort, and strengthened its ability to uncover and prosecute fraud. It also gained a better way to track restitution and repayments, helping the team manage cases more effectively.

WCC

Christopher A. Bailes

Director of Operations