Case Study: Allstate improves reporting and case management with i-Sight

Allstate - Customer Case Study

Allstate, a large insurer with more than 17 million households covered, needed a better way to manage thousands of confidential employee and compliance cases across its Enterprise Business Conduct team. The group wanted a centralized, easy-to-use case management system that could improve efficiency, support reporting by geography and case type, and protect sensitive information. Allstate chose i-Sight case management software to help address these needs.

With i-Sight, Allstate implemented customizable workflows, secure role-based access, and a single web-based system to track cases, communications, and history from intake through resolution. The result was standardized case management, stronger confidentiality, and much better reporting and analysis of trends. Allstate said quarterly reporting dropped from about a week to an estimated half day, while also improving accuracy, efficiency, and the team’s ability to plan resources and educate the organization.

Allstate