Case Study: Alaska State Ombudsman achieves streamlined investigations and faster complaint resolution with i-Sight

Alaska State Ombudsman - Customer Case Study

The Alaska State Ombudsman, responsible for investigating citizen complaints against state agencies, needed a more reliable way to manage investigations and meet its goal of completing cases in a timely manner. Its old custom-built system was unstable, lacked workflow and search tools, offered limited reporting, and created heavy IT support burdens, so the agency chose i-Sight case management software to improve operations.

i-Sight implemented a secure, configurable, and intuitive platform that gave investigators real-time workflow visibility, remote access, case-linking, and stronger reporting through business analytics. The results were significant: 94% of complaints were reviewed and closed within 60 days, staff onboarded quickly, bottlenecks were reduced, and the team saved hours of time on linked cases and oversight.

Alaska State Ombudsman

Kate Burkhart

Alaska State Ombudsman