Case Study: Sonora Quest Laboratories improves order completion with i-ology’s automated patient outreach system

Sonora Quest Laboratories reduces manual follow-up and revenue leakage with I-ology

Sonora Quest Laboratories faced revenue leakage and operational inefficiency due to incomplete lab orders. Manual patient outreach was inconsistent, labor-intensive, and provided poor visibility into performance. They partnered with i-ology to implement an automated Open Order Outreach System to address these challenges.

i-ology designed a data-driven solution using Azure Data Factory, SMS, and email workflows to automate patient engagement. This system provided clear instructions to patients and real-time dashboards for leadership. The results included increased order completion rates, eliminated manual processes, and reduced revenue leakage for Sonora Quest Laboratories.

Sonora Quest Laboratories