Case Study: Weill Cornell Medicine increases appointment bookings with Hyro

Weill Cornell Medicine Increases Converted Appointments by 47% with Conversational AI

Weill Cornell Medicine, one of the largest healthcare organizations in the U.S., needed a better digital engagement experience to help patients navigate an information-heavy website. Patients were struggling to find physicians, book appointments, and access the patient portal, so the institution turned to Hyro for a conversational AI solution that could improve website navigation and patient access without requiring heavy IT resources.

Hyro deployed a plug-and-play conversational AI assistant in just 14 days, integrating with Weill Cornell Medicine’s physician directory and Epic EMR to enable natural-language physician search and end-to-end appointment booking. The results were strong: booked appointments increased by 47%, average pages per session rose by 350%, average session duration increased by 600%, and bounce rate dropped by 31%. After six months, more than 325,000 patients had engaged with Hyro, with 27% of conversational users converting to booking or physician-view actions.

Weill Cornell Medicine

Curtis Cole

Chief Information Officer