Case Study: Prisma Health unlocks $300K+ in first-year capacity gains with Hyro AI Chat Agents

Prisma Health unlocks $300K+ in first-year savings with Hyro

Prisma Health, South Carolina's largest not-for-profit health system, faced a challenge with its online patient experience. Patients struggled to find information using traditional search tools, which couldn't understand natural language or medical terminology, leading to high call volumes and frustrated staff. Previous chatbot solutions required extensive manual setup and delivered minimal value. They partnered with Hyro to implement its Responsible AI Chat Agents to improve digital access and free up agent capacity.

By deploying Hyro's AI Chat Agents powered by its Agentic Conversational Engine, Prisma Health provided a 24/7 conversational interface for patients to find providers, get answers, and manage appointments. The solution resulted in an 80% positive outcome rate and unlocked over $300,000 in annual savings through automation and call deflection. Hyro's implementation also achieved a 67% engagement rate and allowed two-thirds of reschedule requests to be completed via self-service.

Prisma Health