Case Study: Baptist Health achieves nearly $1M in savings with Hyro AI Agents

Baptist Health Realizes Nearly $1 Million in Savings Within 3 Months of AI Agent Rollout

Baptist Health, a large Florida-based healthcare system, was struggling to keep up with a constant stream of patient inquiries and repetitive service requests like password resets, appointment management, and FAQ support. To reduce reliance on external call centers and ease the burden on staff, the organization turned to Hyro and its Responsible AI Agents.

Hyro implemented AI agents across Baptist Health’s call center, website, mobile app, and SMS channels to automate scheduling, password reset, smart routing, and IT help desk workflows. The rollout delivered nearly $1 million in savings within the first 3 months for password resets alone, while also achieving a 79% call deflection rate for service desk and MyChart inquiries, a 64% appointment management automation rate, and a 70.5% patient identification success rate across 57 clinics.

Baptist Health

Aaron Miri

SVP, Chief Digital & Information Officer