Case Study: The UPS Store achieves higher-quality hires and better business performance with Hyrell

The UPS Store Franchise Improves Candidate Quality and Business Performance with Hyrell’s Applicant Tracking System Subscription Solutions

The UPS Store franchise owner Gary Williams, Jr. faced ongoing hiring challenges across his three Southern California stores, where seasonal demand made it critical to find and train strong employees well before the holiday rush. Before using Hyrell, the stores relied on newspaper ads and in-store signs, which led to last-minute hires, weak candidate quality, and extra time spent by management on recruiting instead of other responsibilities.

Hyrell implemented its applicant tracking system and Franchise Subscription hiring platform, giving The UPS Store the ability to post multiple jobs, filter applicants, and build a pipeline of qualified candidates. As a result, the stores hired higher-quality applicants faster, reduced training time, and improved overall store performance. Williams also reported that the subscription model made sense for multiple locations and helped his team hire year-round more efficiently.

The UPS Store

Gary Williams

Franchise Owner