Case Study: Top 10 U.S. Healthcare Giant Achieves Passwordless Authentication for 10M+ Users with HYPR

U.S. healthcare giant slashes ATO fraud and improves customer experience

Top 10 U.S. Healthcare Giant, a top 10 U.S. healthcare corporation, worked with HYPR to address a major digital identity challenge: moving away from passwords to improve both user experience and security. The company needed to reduce account takeover (ATO) fraud, cut password reset and help desk costs, and create a repeatable authentication framework that could scale across web and mobile apps for millions of customers.

HYPR implemented True Passwordless™ SCA through its Mobile SDK for iOS and Android, delivering FIDO-based passwordless MFA across customer-facing applications. With HYPR, the company reduced mobile ATO fraud by 98.4%, eliminated passwords and shared secrets, saved millions in password reset costs, and accelerated mobile app adoption across more than 10 million users, while laying the groundwork to expand passwordless access to 30 million customers.