Case Study: Top Five U.S. Financial Institution achieves rapid passwordless adoption and $1M help‑desk savings with HYPR

Top Five U.S. Financial Institution - Customer Case Study

Top Five U.S. Financial Institution faced severe password fatigue and security gaps as employees were forced to use 16‑character passwords across shared workstations, SSO and a publicly available remote portal; long call queues and unlocks drove help desk costs up and adoption of stronger controls had to be opt‑in. To address this, the firm selected HYPR and its HYPR True Passwordless MFA to eliminate shared secrets, enable phishing‑resistant access, and meet requirements for 3‑factor authentication for cloud services like ServiceNow and Workday.

HYPR deployed passwordless MFA across Windows and Mac workstations and remote access (VPN, RDP, VDI), using biometrics plus a decentralized PIN via the HYPR mobile app, and leveraged its FIDO certification to fast‑track cloud SaaS deployment. The rollout saw 9,000+ users opt in within three weeks, nearly 690.7% month‑over‑month adoption growth, an estimated $1 million reduction in help desk costs so far, secured remote portal access, and plans to extend HYPR passkeys to 33 million retail banking users.