Case Study: Large U.S. Super-Regional Insurer achieves 100% passwordless workforce and 2-point cyber maturity gain with HYPR

Large U.S. Super-Regional Insurer - Customer Case Study

Large U.S. Super-Regional Insurer, a 33-state personal and commercial insurance carrier, faced a cloud-first digital transformation that required a simple, fast and secure authentication experience for agents, employees and contractors. The company’s CISO identified legacy passwords and clunky MFA as a major barrier to adoption of the new AWS platform and broader cloud migration, and selected HYPR and its True Passwordless™ MFA to deliver a cloud-native, smartphone-based authentication solution.

HYPR deployed True Passwordless MFA beginning with IT teams, then integrated residual on‑premises apps and rolled it out across SaaS applications, enabling 3,000+ associates and contractors to authenticate with a tap on their mobile devices. The HYPR implementation eliminated routine password entry and resets, smoothed the shift to remote work, helped drive adoption of the new cloud platform, and produced measurable gains—raising the insurer’s cyber maturity score by two points and achieving a largely passwordless workforce.