Case Study: Fortune 100 Health Insurance Company achieves password-less, FIDO-certified authentication for 5 million users and reduced reset costs with HYPR

Fortune 100 Health Insurance Company - Customer Case Study

Fortune 100 Health Insurance Company faced a C‑level mandate to eliminate centralized passwords across customer‑facing apps, adopt FIDO‑certified decentralized credentials, improve mobile adoption, and stop costly annual helpdesk password resets that were costing millions. They selected HYPR to provide a password‑less consumer authentication layer and scale secure authentication for millions of policyholders.

HYPR integrated its Decentralized Client SDK and on‑prem Authentication Server to deploy a FIDO‑Certified architecture across iOS and Android, replacing password‑based logins for 5 million users. The HYPR solution removed centralized passwords, stopped credential‑reuse attacks, sped up login times, enhanced the mobile user experience, and materially reduced password resets and associated service costs—delivering direct ROI and scalable, future‑proof interoperability.