Case Study: First Citrus Bank achieves passwordless security, faster logins and reduced IT costs with HYPR

First Citrus Bank - Customer Case Study

First Citrus Bank, Florida’s top-performing community bank, was experiencing rising IT costs and help-desk volume after moving to complex passwords and set a directive to eliminate passwords and shared secrets across the workforce by adopting FIDO‑certified, decentralized credentials so employees could log in to workstations via a single mobile app. After testing multiple options, First Citrus selected HYPR and its passwordless multifactor solution (HYPR True Passwordless™) to meet that requirement.

HYPR delivered a True Passwordless solution that integrated non‑intrusively with the bank’s Active Directory and provided a white‑labeled mobile app for authentication, with rollout completed in under an hour. The HYPR deployment eliminated shared secrets and credential-based attacks, drove a 300% faster login speed, achieved a 99.8% reduction in phishing breaches, cut credential reset tickets by about 98%, reduced IT costs, and significantly improved employee experience.

First Citrus Bank

Joe Kynion

VP Information & Technology