Case Study: Leading Digital Transformation Service Provider achieves 32,000 hours saved in employee productivity with HYPR Passwordless

A 100 Year Old Business Wants to Go Passwordless

Leading Digital Transformation Service Provider, a century-old business undergoing digital transformation, faced a C‑level mandate to eliminate passwords. Complex password-based MFA created frequent resets, high helpdesk volume, and adoption gaps for workstation, RDP and VPN logins—especially for remote and traveling staff—producing large productivity losses. To address this, they turned to HYPR and its passwordless solution.

HYPR deployed Passwordless with Smart Card enforcement to make fast, mandatory desktop MFA and to protect remote services (VDI, VPN, RDP), consolidating fragmented MFA apps and login flows. The HYPR implementation achieved Gartner’s CARE guidance, reduced password lockouts and helpdesk calls, and delivered a measurable productivity benefit—roughly 32,000 hours saved (with prior estimates of ~33,600 hours lost overall).