Case Study: Third Bridge achieves increased retention and manager upskilling during rapid growth with Hyphen

Third Bridge Uses Employee Feedback To Increase Retention and Upskill During Rapid Growth

Third Bridge Group, a global research firm with more than 900 employees, needed to preserve its employee-centric culture while scaling rapidly. The firm sought a scalable feedback solution to retain talent, upskill junior managers for expanded responsibilities, and fit seamlessly into employees’ flow of work (especially Slack), with multilingual surveys, automated reminders, anonymity, and HRMS integration. Third Bridge selected Hyphen’s employee engagement and survey solution to address these challenges.

Hyphen delivered an integrated feedback platform—unlimited configurable surveys, Slack/ mobile/desktop/SMS channels, HRMS integration, Pulse Polls, and 24/7 client support—plus intuitive reporting and onboarding. As a result, Third Bridge achieved an overall 85% participation rate (vs. a 60% industry standard) and up to 98% in some departments, rolled out multilingual surveys across eight offices, accelerated action planning, launched flexible work and development pilots, and streamlined onboarding while empowering managers to act independently using Hyphen’s insights.

Third Bridge