Case Study: Timberlake Cabinetry achieves major annual savings and error-free, real-time order processing with Hyphen Solutions' SupplyPro Connect

Timberlake Cabinetry’s Integration and Implementation of SupplyPro Connect Eliminates Errors and Typos from Manual Data Entry

Timberlake Cabinetry, a division of American Woodmark and a turnkey supplier of kitchens and baths, faced costly inefficiencies because its in-house Maestro CRM/project-management system required manual data entry to share orders and documents with the SupplyPro web portal. As a long-standing client of Hyphen Solutions, Timberlake’s manual transfers between Maestro and SupplyPro caused frequent typos and reconciliation errors, slowed staff productivity, and contributed to millions of dollars in lost revenue while managing thousands of homes each month.

Hyphen Solutions implemented SupplyPro Connect to directly integrate the SupplyPro web portal with Timberlake’s Maestro system (a nine-month project completed in early 2015), automating purchase orders, change orders and scheduling so transactions update in real time. The integration eliminated manual entry and duplicate work, improved accuracy and transparency, and now supports more than 11,000 homes per month (over 100,000 homes annually) and millions of lines of data, delivering significant annual material savings and recouping what had been substantial revenue loss.

Timberlake Cabinetry

Steve Heafner

Vice President of Builder Direct