Case Study: HomeTeam Pest Defense achieves accurate, timely builder payments and streamlined scheduling with Hyphen Solutions' SupplyPro Connect

HomeTeam Pest Defense - Customer Case Study

HomeTeam Pest Defense, the No. 1 pest management company serving home builders and the third-largest residential pest control firm in the U.S., faced high-volume communication and manual data-entry challenges that led to errors, delays and heavy reliance on phone, fax and email. To solve this, HomeTeam partnered with Hyphen Solutions and implemented SupplyPro Connect to replace manual PO handling and streamline coordination with builders.

Hyphen Solutions’ SupplyPro Connect integrated with HomeTeam’s in-house Pest Pac scheduling system to auto-populate purchase orders, enable autopay, reduce phone/fax traffic and cut costly data-entry mistakes. The result: faster, more accurate builder payments and 48–72 hour turnaround compliance, the ability to manage installs for over 100,000 homes nationwide, at least 60% of Dallas–Ft. Worth POs flowing through SupplyPro, and support for HomeTeam’s 1,000,000+ annual services.

HomeTeam Pest Defense

Deborah Silver

Vice President of Builder Sales