Case Study: PDAX automates customer onboarding with HyperVerge

How HyperVerge became a Pillar of Customer Onboarding Journey of PDAX

The Philippine Digital Asset Exchange (PDAX), a cryptocurrency trading platform, faced significant challenges in automating its customer onboarding. Operating in a nascent regulatory environment with a lack of a uniform national ID system and an increase in fraud, PDAX needed a reliable e-KYC partner to verify a multitude of identity documents and ensure legitimate users. Their previous solution was cumbersome, leading them to seek a new vendor. They partnered with HyperVerge to implement its Identity Verification service to meet compliance requirements and improve the customer experience.

HyperVerge provided a comprehensive solution utilizing OCR for numerous Philippine IDs, single-image passive liveness checks, and face matching. This integration dramatically improved efficiency, reducing ID validation to 3.59 seconds, liveness checks to 1.13 seconds, and face matching to 0.97 seconds. The HyperVerge team's proactive support and the capability of their ONE platform allowed PDAX to effortlessly expand into new international markets, cutting launch preparation time in half and establishing HyperVerge as a pillar for scalable, secure onboarding.

Philippine Digital Asset Exchange

Michelle Regala-Niebres

Vice President