Case Study: True Balance achieves 3-minute loan journeys with HyperVerge

True Balance achieves 3-minute loan journeys with HyperVerge

True Balance, a fintech company focused on financial inclusion in India, faced the challenge of scaling its digital lending business while meeting stringent RBI KYC and video KYC regulations. Their need was for a compliant, efficient, and frictionless verification process that could handle over 100,000 daily applications without sacrificing the customer experience, especially for users in low-connectivity regions. They partnered with HyperVerge to implement its Video KYC solution.

By implementing HyperVerge's technology, True Balance saw its overall loan processing time drop by 40-45%. The video KYC step itself was reduced to under three minutes, and the entire digital loan journey was streamlined to under five minutes. This partnership with HyperVerge enabled True Balance to maintain strict compliance while seamlessly scaling its operations, allowing it to disburse over three lakh loans monthly to underserved communities across India.