Case Study: Oona Insurance speeds up onboarding with HyperVerge

Oona Insurance speeds up onboarding with HyperVerge

Oona Insurance, a new general insurance provider operating in the Philippines and Indonesia, faced a cumbersome and manual customer onboarding process. This resulted in high drop-off rates and delays of 3-5 days for policy activation, hindering their digital growth goals. To address this, they partnered with HyperVerge to integrate its AI-powered customer onboarding suite, which included ID document OCR and face authentication.

By implementing HyperVerge's OCR technology to auto-extract and pre-fill data from identity and policy documents, Oona Insurance dramatically streamlined its onboarding. The solution reduced application processing time from 20 minutes to under 5 minutes and cut onboarding from several days to less than one. This led to a 40% improvement in activation rates and a 90% decrease in data entry errors, enabling Oona Insurance to meet its digital transformation targets.