Case Study: REACH improves technician deployment and customer visibility with HyperTrack

Reach implements HyperTrack in weeks to automate technician deployment and capture real-time location data

Reach, a global technology company operating a vehicle maintenance and repair exchange, needed to integrate real-time location visibility into its platform to minimize costly delays for commercial truck drivers awaiting roadside assistance. Their challenge was to provide accurate ETAs and streamline communications for all stakeholders. To meet this need, they partnered with HyperTrack to implement logistics capabilities using its Driver SDK and Orders API.

HyperTrack's solution provided Reach with the ability to accurately track service technicians en route to appointments and share live location data with customers. The implementation, completed in weeks, delivered deep operational value by automating technician deployment, improving utilization, and providing granular data for better decision-making. This allowed Reach to move beyond a simple tracking feature and significantly improve the customer experience.

Reach