Case Study: Vela Zanzibar qualifies international property buyers at scale with HyperSense Software's ZURI AI sales concierge

Vela Zanzibar handles 1,200 daily conversations with HyperSense Software

Vela Zanzibar, a luxury off-plan real estate developer, faced an impossible challenge of manually handling 400-1,200 daily buyer inquiries from their high-traffic website with a small sales team. Their international buyers asked complex legal and financial questions that generic chatbots could not answer, and agents were wasting time on non-revenue generating vacation rental seekers. HyperSense Software was engaged to build a custom AI solution to solve this.

HyperSense built and deployed ZURI, an AI sales concierge grounded in Vela's actual legal documents and sale agreements. The solution classifies visitors, provides accurate answers, and uses contact gating to only hand off qualified buyers. This allowed Vela Zanzibar to operate at scale without additional headcount. HyperSense's implementation, verified by over 5,000 eval assertions, resulted in ZURI successfully handling all inbound qualification conversations and generating qualified leads for the sales team since its launch in early 2026.

Vela Zanzibar