Case Study: TD Ameritrade quadruples throughput with Hyperscience

How TD Ameritrade Is Realizing Greater Client Experience

TD Ameritrade used Hyperscience to tackle a major compliance challenge after acquiring Scottrade: reconciling co-applicant account information across more than one million pages to meet KYC requirements within one year. The documents included handwritten text, faxes, and low-resolution images that were difficult for legacy OCR tools to process, and the company initially estimated it would need 60 full-time keyers to complete the work.

With the Hyperscience Platform, TD Ameritrade automated document processing quickly and improved accuracy without sacrificing quality. Hyperscience helped the company double processing speed with 50% fewer data keyers, quadrupling throughput in the first four weeks, while also enabling staff to shift from manual data entry to higher-value knowledge work and process improvement.

TD Ameritrade

Sean Van Moorleghem

Managing Director, Head of Clearing Technologies