Case Study: Mindtree cuts merchant onboarding to 1 day and revitalizes loyalty programs with Hyperledger Fabric

How Mindtree revolutionized loyalty platforms and merchant onboarding with Hyperledger Fabric

Mindtree, a global technology consulting and services company, tackled two persistent problems: falling redemption rates across loyalty programs and a slow, opaque merchant onboarding process. To address both, Mindtree built a blockchain-powered loyalty exchange called $wap and a merchant onboarding platform using Hyperledger Fabric from Hyperledger, leveraging private channels, smart contracts and Raft ordering to meet permissions, privacy and reconciliation requirements.

Using Hyperledger Fabric, Mindtree delivered a points-exchange system that lets customers consolidate and split rewards, redeem in real time, transfer points and discover nearby vendors, while enabling partners to negotiate transparent exchange rates; and a merchant onboarding solution that combines blockchain with AI and RPA to centralize KYC/AML, document sharing and approvals. The result: onboarding time fell from more than 20 days to about one day (with many applications processed in hours), merchant attrition under 0.5% for renewals and registrations, higher visibility and compliance, and clear cost savings thanks to automation—powered by Hyperledger.

Mindtree

Santanu Mukherjee

Senior Technical Architect