Case Study: Mile Bluff Medical Center cuts code activation times to seconds with Hypercare

Mile Bluff Medical Center cuts urgent activation time from 20–30 minutes to 5 seconds with Hypercare

Mile Bluff Medical Center, a 40-bed rural hospital in Wisconsin, faced significant communication challenges. Their outdated processes, including manual calls to a switchboard and inaccessible on-call schedules, led to delays during critical situations like emergency surgeries, which impacted patient outcomes and contributed to staff burnout. To address these gaps, the hospital partnered with the vendor Hypercare to implement its clinical communication platform.

Hypercare provided a solution featuring real-time scheduling, secure messaging, and one-click activation for urgent scenarios. This enabled staff to contact the correct on-call teams instantly, bypassing previous bottlenecks. The results were dramatic, with activation times for urgent surgeries dropping from 20-30 minutes to just 5 seconds. Within six months, over 70,000 secure messages were sent, and nearly 150 providers used Hypercare monthly, leading to stronger clinical workflows and increased staff confidence.

Mile Bluff Medical Center