Case Study: Largest Listed Corporate Travel Management Company achieves faster data-driven customer insights with Hyper Anna

Putting customer experience at the centre of digital transformation

The customer, the second-largest listed corporate travel management company in Australia, was struggling to analyze its vast quantities of travel data. Burdened by time-consuming manual processes in spreadsheets, they turned to vendor Hyper Anna and its AI-powered analytics platform. Their goal was to make better use of this data to improve customer experience and free up staff from reporting to focus more on clients.

By implementing Hyper Anna, the company enabled its team to ask data questions in plain language and receive instant, visual insights. This solution drastically reduced data analysis time from weeks to minutes. The results included over 100 unique data queries being asked weekly, significantly increased client satisfaction, and the ability for account managers to shift their focus from manual data crunching back to customer relationships.