Case Study: If Insurance improves customer experience with HYPE Innovation's HYPE Boards

How Viima is used by If, a P&C insurer, to improve customer experience and embody a new innovation culture

If Insurance, a leading P&C insurer in the Nordic region, faced intense competition, rising customer expectations, and the need to speed up innovation and improve customer experience. To meet these challenges, the company turned to HYPE Innovation and its HYPE Boards platform to capture ideas from employees across the organization and make innovation part of daily work.

HYPE Innovation implemented HYPE Boards to support structured ideation, analytics, and easy participation across teams. The result was more than 15,000 ideas submitted and over 3,000 implemented, helping If Insurance launch award-winning products, automate customer service, increase customer satisfaction, and see stronger financial results, retention, and customer growth.

If Insurance

Hanna Honkonen

Head Of Business Development