Case Study: Wendy’s boosts employee recognition and customer praise with Hylite

Wendy's - Customer Case Study

Wendy's wanted to provide an easy way for customers to recognize their hard-working hourly employees and empower their team. To address this challenge, they partnered with Hylite to pilot its feedback solution.

Hylite implemented its digital signage with QR codes at drive-thrus, registers, and tables, making it simple for customers to leave positive feedback. The solution made every shift more meaningful for employees. The measurable results for Wendy's included 74% of employees receiving a personalized Hylite, a 28x increase in feedback over Yelp reviews, and 44% of Hylites being posted as 5-star Google Reviews. Hylite successfully helped Wendy's achieve its goal of empowering and recognizing its team.

Wendy's

Brandon

Wendy's