Case Study: Dunkin' boosts employee recognition and customer feedback with Hylite

Dunkin' - Customer Case Study

Dunkin' sought a way to provide its employees with direct, positive feedback from customers to foster recurring revenue. To address this challenge, the company partnered with vendor Hylite and implemented its customer feedback service.

Hylite launched its solution across several Dunkin' locations, using on-site decals to prompt customer engagement. The implementation was highly successful, generating over 2000 total Hylites and more than 300 personal compliments for employees. The vendor's service was also directly responsible for 20% of the locations' 5-star Google reviews, demonstrating a significant measurable impact.

Dunkin'

Shaan

Manager