Case Study: Citra Urgent Care boosts staff recognition and patient appreciation with Hylite

Citra Urgent Care - Customer Case Study

Citra Urgent Care, a healthcare provider in Texas, faced the challenge of rising healthcare worker burnout during the COVID-19 pandemic. They sought a way to provide their staff with explicit and clear positive feedback from patients to maintain morale and a patient-focused environment. To address this, they partnered with the vendor Hylite.

Hylite implemented its feedback solution, placing signage in waiting areas and patient rooms to make it easy for patients to submit compliments, known as Hylites. The solution was first launched at one location and then expanded across all clinics due to its immediate popularity with both patients and employees. The results were significant, with over 250 Hylites submitted in a year, a volume 16 times greater than the number of Yelp reviews. This feedback recognized both clinical and non-clinical staff, creating a positive cycle of appreciation that made employees feel visible and valued for their work.

Citra Urgent Care

Jenny

Medical Assistant