Case Study: Valeris accelerates patient enrollment with Hyland IDP

Valeris - Customer Case Study

Valeris, a patient services company in the healthcare space, needed a way to handle thousands of enrollment documents each day with less manual effort and fewer errors. Its teams were spending 20–30 minutes per complex packet to classify, separate, and enter data from mixed document files across more than 40 prescription programs, with seasonal spikes making the workload even harder. Valeris turned to Hyland IDP to address these document-processing challenges.

Hyland implemented Hyland IDP so Valeris could automatically recognize different document types, learn variations over time, and streamline intake processing. The result was a major efficiency gain: complex documents now take around five minutes to process, delivering about 40% time savings and helping Valeris accelerate patient enrollment while reducing manual work and processing errors.

Valeris

Aaron Seamans

VP of Information Technology