Case Study: Wasatch County achieves more efficient digital government with Hyland

Utah’s Wasatch County takes government services into the future

Wasatch County wanted to move government services online and reduce in-person counter visits by letting citizens, business owners, and property owners submit forms and applications at their convenience. The county also needed a way to automate status updates and improve service while freeing staff for more productive work. To support this digital transformation, Wasatch County worked with Hyland and its consulting services.

Hyland helped Wasatch County plan and validate new initiatives, while its software supported online forms, agenda processes, and automated workflow updates. The county said the approach would enable 24/7 service, improve customer experience, and scale for future growth. By using Hyland, Wasatch County expects to increase service quality and empower employees to focus on higher-level work instead of routine tasks.

Wasatch County

Don Wood

Information Technologies Executive