Case Study: Omeda achieves massive productivity gains with Hyland content services (OnBase & ShareBase)

Subscription management company achieves massive productivity gains with content services in the hybrid cloud

Omeda, the nation’s largest B2B subscription fulfillment provider serving 700+ brands and managing about 3 million subscriptions monthly, needed a digital transformation to handle growing audience data and stricter data governance. After acquiring complementary technology, the company was left with fragmented, homegrown systems and a manual, time‑intensive workflow that required preparing 100+ daily batches (30–45 minutes each) and manual reconciliation.

Omeda engaged Integrated Document Technologies to implement a hybrid cloud content services solution—OnBase on‑premises, CAPSYS CAPTURE ONLINE in Azure, and ShareBase for secure sharing—automating capture and workflow processes. The changes slashed manual touchpoints, boosted throughput to nearly 400 batches per day with individual batches taking only minutes, improved data quality and tracking, and delivered expected ROI in under two years while enabling plans to expand automation across other departments.

Omeda

Renee Sigfred

Processing Manager