Case Study: Servier achieves faster, more transparent document management with Hyland OnBase

Servier - Customer Case Study

Servier, the international pharmaceutical group, faced slow, paper- and digital-heavy document processes, poor traceability, and disconnected ERP and CRM systems that forced manual checks and created security and visibility issues. The company needed a user-friendly, expandable solution to track documents, guide users, and support multiple departments, and turned to Hyland and its OnBase platform.

Hyland implemented OnBase to help Servier centralize and manage its document and process workflows more effectively. The result was faster processes and rapid efficiency gains, with improved visibility into document lifecycles and better support for users across the organization, helping Servier move from document manager to process manager.

Servier

Sonia López

Financial Solution Specialist