Case Study: Billbox achieves 70% faster invoice processing and 55% cost savings with Hyland RPA

Robotic process automation reduces invoice processing times for digital BPM company

billbox, a Zurich-based provider of invoicing automation software for Accounts Payable, faced slow, error-prone invoice routing that relied on manual ticket transfers and separate reminder systems. These manual steps caused incomplete or incorrectly formatted invoices, extended processing and response times, and higher overhead that affected customer satisfaction.

Hyland RPA implemented an end-to-end automation solution in under two weeks, deploying software robots that work in billbox’s ticket system to check text variations, completeness and validity, auto-forward invoices, and flag exceptions for human review. The solution cut invoice processing time by 70%, reduced costs by 55% (savings passed to customers), lowered error rates and increased customer satisfaction.

Billbox