Case Study: Bentall Kennedy achieves $1M annual savings and faster accounts payable with Hyland

Real estate development firm sees $1 million return on AP automation investment

Bentall Kennedy, a leading Canadian real estate advisory and services firm managing 112 million sq. ft. of assets, struggled with a paper-based accounts payable process across 50 offices—handling about 1,000 paper invoices a day for 9,000 vendors, creating duplicate paperwork, up to 30-day payment turnarounds, and poor visibility and control.

By deploying Hyland’s Perceptive Content and Brainware integrated with JD Edwards, Bentall Kennedy automated OCR capture, coding and rule-based workflows so invoices are captured, routed and approved electronically (sometimes same day). The solution eliminated lost invoices, improved compliance and reporting, reduced settlement times, let the team handle higher volume with fewer staff, paid back in 11 months, and delivered roughly $1 million in annual savings.

Bentall Kennedy

Ben Adams

Business Innovations Manager