Case Study: John Carroll University achieves rapid campus-wide process automation and improved student success with Hyland OnBase

Private university in Ohio rapidly deploys Hyland solutions to enable a quick, strategic, campus-wide expansion

John Carroll University (JCU), a private institution of about 4,000 students, faced an outdated, low-visibility academic petition process that forced staff to interpret vague student requests and rely on manual, one-off tools. This created reporting gaps, slow decision-making, and risked delays that could interrupt students’ progress toward graduation.

By implementing OnBase e-forms and automated workflows, JCU centralized the Registrar’s petition processes, added clear request options, and enabled quick routing and adjustments across departments. The cloud-hosted solution cut manual steps, improved record accuracy and service to students and faculty, and — with just 1.5 administrators — scaled rapidly: nine major campus solutions in 10 months, freeing staff time and creating a durable enterprise platform for future growth.

John Carroll University

James Kohan

Senior Project Manager